Sr Systems Support Analyst
|Expertise:|| ||7-10 years of directly related ERP applications an|
|Job Type:|| ||Full Time|
|Locale:|| ||Exeter, NH|
|Start Date:|| ||ASAP|
The Systems Analyst role will actively manage internal Information Technology and 3rd party resources to maintain, improve/develop, and train users on SIG IT systems, though primarily Oracle ERP (db: 11g, application: 18.104.22.168). Upon notification/request from users, the Systems Analyst will actively log and triage requests to appropriate IT staff. The Systems Analyst will be the primary touch point for both users and IT resources to understand the status of current requests, and will be responsible for the timely execution/dispatch of
User satisfaction and responsiveness to the user is a primary goal for SIG IT and for the Systems Analyst. The Systems Analyst must be able to deliver to a high degree of customer service including meeting customer requirements, quality (error-free and validated) and speed. The customer will be users, business process owners (for example, the Warehouse manager), but will also include SIG executives or IT senior management. The Systems Analyst will work in concert with Business Process Engineering staff and SIG IT and general management.
Requests may include specific application issues requiring training or responsibility changes, applications improvements (e.g., workflows), or business process issues/improvements requiring training or re-direction to appropriate Business Process staff. Identifying the underlying root cause, prioritizing and directing requests, creating accountability within the IT organization, and providing strong communication to users and IT management will be paramount to the success of a Systems Analyst.
Responsibilities include overseeing all aspects of projects:
•Customizes and configures workflow to allow the integration of client/server applications
•Conducts scoping including required analysis and identification of issues
•Tests ERP layout to ensure the system is meeting corporate needs
•Engineers solutions, creation of a work plan to achieve solutions, and prioritization of tasks
•Sets deadlines, assigning/delegating tasks to resources, and creating daily accountability for resources
•Tracking resource allocation and task status and reporting status to senior management on daily basis
•Creating/managing documentation as required to support deliverables
•Delivery of solutions and training with internal customers by providing leadership in communicating with user and business in the completion of assigned projects.
•Follow-up/post-mortem activities/documentation to improve solutions and delivery in the future
•Proactively assess opportunities, risks, and challenges for technology and business.
•7-10 years of directly related ERP applications and IT project management experience, preferably in a mid-sized entrepreneurial business
•Ability to build and maintain working relationships with team members, vendors, and other departments involved in the projects
•High-level of attention to details and customer service, and a sense of urgency to resolve issues/solve problems
•Experience with Oracle/Oracle E-Business preferred, other ERP systems also may be acceptable
•Experience with project management and time-tracking software (e.g., AtTask)
•Advanced proficiency with analytical tools such as Excel and Access, programming, or statistics programs
•Strong desire to want to learn about and develop competency in addressing a range of business issues/problems across a broad set of functions
•An “A” type personality: passionate and high energy
•Capability to rely on limited experience and judgment to make decisions
•Creative problem solving skills, and the capability to get things done
•BS required preferably in Computer Science (another highly-analytic, problem-solving field also may be acceptable).
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