Returns Policy | SIG SAUER

Returns Policy 

Eligible product may be returned in original packaging for a credit or refund of the purchase price within 14 days of purchase or shipment of Product to Buyer, whichever is later, less shipping and handling.  In order to return Product purchased over the internet, or via the phone or facsimile, Buyer must call Customer Service at 603-610-3000, option 1 during business hours (Monday through Friday 8:30am to 5:00pm) and request a Return Merchandise Authorization (RMA) number.  An RMA is required to return Product. Customers who exchange Products that are found to be defective will receive a credit for original shipping charges.

You may exchange the product or receive a refund in the original form of payment.  Merchandise must be returned in original packaging and in new, sellable condition.

Please allow up to 10 days after return is received an inspected for the refund to be processed.

Returns of some Products are subject certain requirements:

  • Electro-Optics: Only new, unopened optics Products that still have the unbroken holographic seal in place can be returned for a refund/exchange within 14 days of purchase or shipment of Product to Buyer, whichever is later, less shipping and handling.
  • Custom Works Concierge: Custom Works Concierge orders canceled BEFORE shipment will be refunded but will also be subject to a $200 restocking fee.  Because each Custom Works Concierge pistol is specially customized, any order that has shipped cannot be returned or refunded.
  • Products that cannot be returned at any time include, but are not limited to: firearms, ammunition, ammunition components, airguns, CO2, clothing that has been washed or shows signs of wear, opened consumable items and cleaning kits, opened DVD, CD or other copyrighted software or material, and items that have been damaged, used, are missing packaging or accessories, or are otherwise not in new, sellable condition.

Seller reserves the right to refuse any return or exchange.

If you return a Product that qualified you for a discount, promotional item, or promotional card and either (i) do not also return the discounted or promotional item, or (ii) have already redeemed the promotional card, Seller may deduct the value of the discount, promotional item, or redeemed card from any refund you receive for the return of the Product.

Please call SIG SAUER Customer Service at 603-610-3000, option 1 to receive a Return Material Authorization number.  Our Customer Service hours of operation are:

Monday-Friday: 8:30am – 5:00pm Eastern Time

 

Last Updated: 4-26-2023

Compare Products
Items
Launch Compare

Zip Code Verification

Some states have legal restrictions for the purchase of items so we need to ask for your location.

Age Verification

Some products have purchase restrictions for those under the age of 21, please verify your age.