As of June 28, 2022 Fed Ex implemented a change in their shipping procedure; ID scanning to be required for adult signatures. Their scanning technology will:
Their software does not record any other personal data (e.g., driver's license number, phone number(s), birthdate, home address, etc.). See more information about this here.
Due to a change in policy from our freighter, SIG SAUER is implementing a change in our shipping procedure.
As of 1 September 2022, controlled items shipped via Fed Ex will require the following:
If the recipient refuses to show ID as proof of age and signature, SIG SAUER will consider the shipment as refused, which could incur restocking or reshipping fees.
We appreciate your assistance in ensuring we are all in compliance with these new industry shipping protocols.
What are your shipping rates?
We offer four flat rate shipping charges based off your order total.
How quickly do you ship?
We typically ship Standard orders in 24-48 hours Monday through Friday. You will be notified via email once your order has shipped.
How long will it take to get my order?
Standard service typically takes 7-10 business days to receive your package. *Please note that transit times do not include order processing time and actual delivery times may be a business day or more.
How do I track my order?
You will receive a shipment confirmation e-mail including the tracking information when your order ships. We will also include an order tracking number on your order information page in your Account. To track the package, click directly on the tracking number. This will take you to the carrier’s website to track the order. Please note that it may take up to 24 hours before tracking information appears on the carrier’s website.
Do you ship internationally?
We do not ship outside the United States or to any U.S. Territories or Freely Associated States.
Why can’t you ship a high capacity magazine or ammunition to my address?
Some products cannot be shipped to certain states by law. We cannot make exceptions to this policy. If you have further question about which magazines can be purchased, please contact Customer Service.
What is the policy regarding shipment of ammunition and CO2 cartridges?
Ammunition and CO2 cartridges must be shipped via FedEx Ground and requires an adult signature on delivery. You must be 18 to purchase rifle ammunition and 21 to purchase pistol ammunition. For safety reasons, we do not accept returns of ammunition. Please ensure you are purchasing and using the correct type of ammunition for your firearm. Check the local laws of your area for any other laws or regulations before ordering.
I haven’t received my order – what should I do?
If your order is a few days late – don’t panic. Sometimes the carriers experience delays, particularly during the busy holiday season. Also, it may take a business day or two to process your order, particularly if you placed your order on a weekend or during a holiday when the carriers' offices are closed. If you’re still concerned, then please check with your local carrier’s office. Sometimes the carrier will not deliver an order if he or she feels it cannot be left safely at its destination or if a signature could not be obtained for orders that require signature confirmation. The carrier will leave a notice on your door so that you know the order is waiting for you at your local carrier’s office, but it may have fallen off by the time you get home. If your order is not at your local carrier’s office or elsewhere in your building, then please contact us at 603-610-3000 ext. 1.
Can I change my shipping address after the order has been placed?
Due to the nature of the products that SIG SAUER manufactures and ships, shipping addresses CANNOT be altered once products are shipped.
Does the Digital ID scanning change for FedEx ASR packages effect my shipment?
Yes, this will effect any Adult Signature Required (ASR) packages from SIG SAUER in the United States. For complete details, please visit the FedEx website here.
Can my package be held at a FedEx facility for me to pick up?
Packages shipped from SIG SAUER cannot be held at local FedEx facilities due to the nature of our products.