SIG Concierge Services | SIG SAUER Custom Guns

P320 CONCIERGE SERVICE


The Ultimate Custom Experience

CUSTOMER REVIEWS


P320 Concierge customers are giving their guns rave reviews! Here’s what some of them are saying.

Nothing like the experience of building a weapon specifically tailored to your taste. It sure beats buying a unit and spending twice as much changing out parts to make it your own.

Absolutely love it. This makes SIG number 6 for me and I don't plan on stopping there. Best weapons, hands down, in my opinion.

★★★★★

- Martin B

It not only meets my expectations. It is awesome. Even at the FFL they commented on it being a beautiful pistol.

★★★★★

- Mark L

Easy and fast process building the gun on the website. Immediate follow-up the next day from the custom shop representative who was friendly.

I was not expecting the locking case, very nice added touch to an already great deal

★★★★★

- David K

I made a couple of small mistakes. I was happy the representative went over the order with me to allow for corrections and answer my questions about the build.

★★★★★

- Nelson L


Using the P320 Studio, the Custom Works Concierge Service allows you to easily create the perfect custom P320 just for you. Each Custom Works Concierge Service build begins with the Custom Works P320 FCU. You then choose your frame size, slide, and barrel length, and with just a few more clicks you can add optics and accessories, and a personalized engraving to create your very own P320.


The SIG Custom Works team can now build you a completely custom P320 and ship it directly to your local dealer with the Custom Works Concierge Service. Each pistol is built to your exact specifications, personalized, and shipped directly from the factory.

Choose from a variety of precision-designed, genuine SIG SAUER P320 performance parts and accessories, and then select a personalized laser engraving to create a truly unique, one-of-a-kind, heirloom-quality custom firearm, built just for you. The Custom Works Concierge Service team will assemble, test fire, and then package your uniquely designed P320 in a premium case and ship it factory direct to your local dealer. 

For additional information select an option below to contact the Custom Works Concierge Service team or click here to view our FAQ.


PERSONALIZATION COMES STANDARD

When you purchase a P320 using the Custom Works Concierge Service you will receive complimentary personalized laser engraving at no additional charge.  Commemorate a special occasion, honor someone’s service, or simply create a symbol of your own individuality and personality. The SIG Custom Works Team utilizes a state-of-the-art laser engraving process to create your unique design, making each one truly one-of-a-kind.


FRESH FROM THE FACTORY

Each of the Custom Works Concierge Service pistols is packaged with a certified custom certificate signed by your personal Custom Works Concierge and then shipped directly to your local dealer. Each of these pistols is built and assembled in our factory in New Hampshire and has been inspected, tested, and certified to meet the highest quality standards.


Questions? Not sure what you want? Call for assistance.

  • I live in a restricted state, am I able to participate in this program?
    Customers in the following states are NOT eligible to participate in the Custom Works Concierge Service; Massachusetts, California.
  • I’ve submitted my Custom Works Concierge request, now what?
    You will receive an email within approximately 15 minutes with further instructions regarding your build confirmation, payment, and the other steps in the process of getting your Custom Works firearm.
  • When will I pay for my Custom Works Concierge order?
    Credit Card information is submitted on the checkout page of your Custom Works P320 build and charged within 24 business hours of submission. Changes made after the order is submitted is not permitted.
  • How long will it take to get my Custom Works pistol?
    The estimated production time for our Custom Works build team is 4-6 weeks.
  • I own a SIG and would like to have it engraved; how do I do this?
    We do not engrave customer-owned SIG pistols through this program. Engraving is offered via the purchase of new Custom Works Concierge P320 Pistols.
  • What if I can’t find an FFL/Dealer near me in the list provided?
    A Custom Works Representative can work with you to identify an FFL within a reasonable distance of your location. Please call the Concierge line for help before submitting your order. 603-610-3000 option 7
  • I submitted a request for a Custom Works P320 by mistake and do not want it, what do I do?
    Please call or email Custom Works as soon as possible 603-610-3000 option 7
  • I made a mistake on my Custom Works engraved slide, what do I do?
    Please call or email Custom Works as soon as possible about your order. 603-610-3000 option 7
  • What is the return policy if I decide I do not want my Custom Works P320?
    Please see the Custom Works Concierge Service return policy here.
  • I submitted my P320 Concierge order but I want to change something, what do I do?
    We cannot change an order once it is booked. If you have any questions about your P320 build, please call a Custom Works Representative BEFORE placing your order and they can help
  • I’ve talked to a Custom Works Representative to confirm my order and provided payment, but I would like to change something, what do I do?
    We cannot change an order once it is booked. Please call a Custom Works Representative if you have further questions. 1-603-610-3000 option 7
  • Do I have to pay a transfer fee when I pick up my Custom Works pistol?
    Most dealers will waive the transfer fee for Custom Works P320 pistols, however, please refer to your selected dealer to discuss transfer fees.
  • Can I use a promo/coupon code with my Custom Works P320 Pistol?
    No, all promo/coupon codes are not applicable to the Custom Works Concierge Program.
  • How many magazines will my Custom Works P320 come with?
    All Custom Works P320 pistols will come with (3) three magazines of the selection you choose from the configurator.
  • What caliber can I build my P320 in?
    We are building in 9mm only.
  • Can all slides be engraved?
    No, not all slides can be engraved at this time. We can engrave text on standard, XSeries and ProCut slides. We CANNOT engrave on RAZE or Spectre style slides at this time.
  • Can I get a manual safety installed on my P320?
    No
  • What can I have engraved on my slide?
    We are only engraving text in English, and symbols that appear on a standard QWERTY keyboard. Accents, different alphabets, symbols, emojis, etc. are not being engraved at this time.

SIG SAUER reserves the right to prohibit any custom engravings that include obscene, profane, defamatory, derogatory, or other material that SIG SAUER, in its sole discretion, determines falls within these categories.

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